Delivery & Shipping Policy

Delivery & Shipping Policy

What are the delivery charges?

Tournant Wellness Private Limited provide online payment options on products purchased from our website@GlobalVariable.URL, for places designated as Serviceable pin codes. For far off places falling outside the designated area for shipping, an additional Outside Delivery Area Charge applicable with respect to location will be charge.

What is the estimated delivery time?

Tournant Wellness Private Limited generally procures and ships the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time is dependent on the product’s availability with Rubees Warehouse, and could vary between each store offering the product. While Tournant Wellness Private Limited can commit on the date of dispatch of a product from their warehouse, however, any delay during the transit of the shipment by the courier partner is not directly under the control of Tournant Wellness Private Limited and the company cannot be held liable for it.

'In Stock'

For items listed as "In Stock", Tournant Wellness Private Limited will mention the shipping time as 4 -10 business days (in areas where standard courier service is available), from the date of placing the order. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 15-21 business days depending on the location.

'Pre-order' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for a customer. The item will be shipped to the customer within 5 days of Tournant Wellness Private Limited receiving the first shipment from the brand.

'Temporarily Unavailable' | 'Out of Stock' | Permanently Discontinued

The product is currently out of stock and is not available for purchase. The product could be in stock soon.

'Out of Stock'

Currently, the item is not available for sale.

Are there any hidden costs (sales tax, octroi, etc) on items sold by Tournant Wellness Private Limited?

There are zero hidden charges when a customer makes a purchase on Tournant Wellness Private Limited The prices listed for all the items are final and all-inclusive. The price that customers see on the product page is exactly what they pay.

Delivery charges may be extra depending on the serviceability of the pin code and the Tournant Wellness Private Limited policy (mentioned earlier).

Tournant Wellness Private Limited does not/cannot ship to my area. Why?

There are instances when Tournant Wellness Private Limited cannot ship to some locations. This could be a consequence of general regulations or serviceability issues.

At times Rubees prefers not to ship to certain locations. This is entirely at the discretion of Tournant Wellness Private Limited

I need to return an item, how do I arrange for a pick-up?

Kindly refer to the Return/Replacement Policy mentioned on the homepage of www.newtournant.com .

Does Tournant Wellness Private Limited deliver internationally?

As of now, Tournant Wellness Private Limited does not deliver items internationally.

Customers will be able to make their purchases on our site from anywhere in the India with credit/debit cards issued in India and 21 other countries, however, it must be ensured the delivery address is in India.